Return Policy - for all Returns
1. Please contact us by phone at 508-259-4494, or email us at
returns@pelletpail.com
and we will call you back to get your name, address, phone and specific details of the reason for return.
2a. For a warranty defect issue (in material or workmanship) within 1 year of the purchase date, we will send you a completed USPS Return Label (which provides you with free return shipping).
When you receive the label, box up The Pellet Pail & Scoop with a copy of your sales receipt and affix the label to the outside of the box.
Bring The Pellet Pail to the USPS Post Office to ship.
2b. For a 30-day satisfaction guarantee return within 30 days of the purchase date, not relating to any defects covered by warranty, please ship The Pellet Pail (and Scoop)
back to us. Ship to: The Pellet Pail Returns, 69 Upton St., Northbridge, Ma. 01534 .
3. Within 6-8 weeks of claim receipt, we will issue a refund, either by check or Credit Card credit
depending on how you purchased The Pellet Pail.
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| Shipping Policy - USPS |
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The Pellet Pail will be shipped via USPS Priority or Parcel Post delivery to expedite delivery speed and to minimize cost within the Continental USA.
Shipping charges are a flat $10 rate.
Shipping charges will be displayed within the shopping cart.
Secure (Encrypted) Online Ordering - (https and a padlock) 
When you order through our Web Site you can be sure both your personal information and your credit card information are secure. Order data is transmitted using encryption.
On secure pages the URL address will begin with "https://" and you should also see a padlock within your browser.
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We understand that sometimes items just don't work out and your satisfaction is our main priority.
If The Pellet Pail doesn't fit your needs, send it back within 30 days of purchase for a refund of your original purchase price.
Return shipping cost is your responsibility. Please see our Return Policy (to the right) for full instructions on how to complete a return.
Note that personalized items may not be returned.
If you have questions, please call us at 508-259-4494.
Please retain a copy of your dated sales receipt for this product in order to submit a warranty claim.
If this product was used in normal household pellet stove duties as intended and not used in commercial or industrial
applications, and fails due to defects in material or workmanship within 1 year of purchase, we will
issue a refund and arrange for free shipping back to us.
Please see our Return Policy (to the right) for full instructions on how to complete a return.
If you have questions, please call us at 508-259-4494.
